Kerya Station Crochet Shop Policies

Welcome to Kerya Station! ❤️ Every crochet item is handmade with time, care, creativity, and a whole lot of yarn. Because many pieces are made to order or customized specifically for you, please review these policies before ordering.

By completing a purchase with Kerya Station, you acknowledge and agree to the policies below.

Handmade With Love 🧶

Kerya Station products are handmade, not mass-produced. Small variations in stitch placement, measurements, color placement, or appearance may naturally occur. These differences are part of what makes your piece unique. Colors may also appear slightly different depending on lighting, photography, yarn dye lots, and your device screen.

Processing Times

Please review the processing time listed on each product page. Processing time is the time needed to make your item and does not include shipping time. Larger or detailed pieces—including cardigans, blankets, sets, custom designs, and personalized items—may require additional time. If an unexpected delay significantly affects your order, Kerya Station will communicate with you.

Ready-to-Ship Items

Items marked Ready to Ship have already been made and do not require the normal crochet production period. Ordering a ready-to-ship item with a made-to-order item may affect when the complete order ships.

Custom Orders 🎨

We love bringing your ideas to life. Custom orders may include colors, sizing, design modifications, monograms or names, coordinating sets, specialty yarns, and other personalized details.

Please review all colors, measurements, spelling, initials, and personalization carefully before approving your order. Once materials have been purchased or work has begun, certain changes may not be possible. Major changes requested after production begins may require an additional fee. Kerya Station reserves the right to decline a custom request that cannot be completed safely, accurately, or within the requested timeframe.

Personalized & Monogrammed Items

Please double-check all names, initials, dates, and other personalized information before submitting your order. Personalized and monogrammed products are made specifically for you and generally cannot be returned or exchanged unless Kerya Station made an error or the item arrived defective.

Sizing & Measurements 📏

Please review the sizing information provided with each product. For custom-sized garments, customers are responsible for providing accurate measurements when requested. Crochet garments can stretch and drape differently depending on yarn and stitch pattern, so measurements may vary slightly from mass-produced clothing. If you are unsure which size to order, please contact Kerya Station before purchasing.

Payments

Payment is required according to the terms shown at checkout or provided for an approved custom order. Production does not begin until the required payment has been received. Any special payment arrangement must be approved by Kerya Station before production begins.

Cancellations

Because handmade orders may require materials purchased specifically for your project, cancellation availability depends on the status of your order. Please contact Kerya Station as soon as possible to request a cancellation. Orders already in production and personalized orders may not be eligible for cancellation.

Returns & Exchanges

We want you to love your Kerya Station piece. Custom, personalized, monogrammed, and made-to-measure items are generally final sale unless they arrive defective or Kerya Station made an error.

For eligible non-custom merchandise, please contact Kerya Station within 7 days of delivery before returning anything. Approved returns must be unworn, unwashed, unused, free of stains, odors, pet hair, smoke, or damage, and returned in original condition. Return shipping costs are the customer's responsibility unless the return is due to an error by Kerya Station. Original shipping charges are not refundable unless required by law or the return resulted from our error.

Damaged or Incorrect Orders

Please inspect your package when it arrives. If you receive the wrong item or believe your product arrived defective, contact Kerya Station promptly with your order information and clear photos of the issue. We will review the situation and work with you on an appropriate resolution. Normal handmade variations, yarn texture, minor measurement differences, or damage caused after delivery are not considered manufacturing defects.

Shipping 📦

Shipping estimates shown at checkout are separate from production time. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside Kerya Station's control. Tracking information will be provided when available.

Customers are responsible for providing a complete and accurate shipping address. If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent. If tracking shows an unusual delay or delivery issue, please contact us so we can help determine the appropriate next steps with the carrier.

Local Pickup

Local pickup may be available for select orders when offered at checkout or arranged directly with Kerya Station. Customers will be notified when their order is ready. Please do not arrive for pickup before receiving confirmation. Pickup details will be provided directly to the customer.

Rush Orders ⏰

Rush service is not guaranteed. If you need an item by a particular date, please contact Kerya Station before placing your order. If your requested deadline can be accommodated, a rush fee may apply depending on the item, materials required, and current order volume.

Care Instructions 🫧

Always follow the care instructions included with your specific product when provided. Unless otherwise stated: hand wash or use a gentle cycle with cold water; use mild detergent; avoid bleach and excessive heat; lay flat or reshape to dry when appropriate; and store carefully to prevent stretching or snagging. Different fibers may require different care, so instructions provided with your item take priority. Kerya Station is not responsible for damage caused by improper washing, drying, storage, alterations, or normal wear.

Handmade Repairs

If a Kerya Station item becomes damaged after use, you may contact us to ask whether a repair is possible. Repair availability and pricing depend on the type of damage, original yarn availability, shipping requirements, and work required. Repairs are not guaranteed, but we'll always take a look.

Product Photos & Handmade Variations

Product photographs represent designs as accurately as possible. Because each item is handmade, your finished piece may not be an exact stitch-for-stitch duplicate of a photographed item unless the design requires it. Yarn manufacturers may discontinue colors or produce slight differences between dye lots. If a requested material becomes unavailable, Kerya Station will contact you when a substitution significantly affects your design.

Questions Before Ordering?

Please ask! We would much rather answer your question before your order is placed than have you unsure about sizing, colors, customization, or turnaround time afterward.

Thank you for choosing handmade and supporting Kerya Station. Every order allows us to keep creating pieces with personality, creativity, and love.

Made by hand. Made with intention. Made for you. ❤️

— Kerya Station